Support

We're a small team, and we read every message ourselves. If something is unclear, broken, or simply doesn't feel right, tell us — we would always rather hear from you.

Questions & help

Email hello@nielou.app. We usually reply within a few days.

A safety concern

If anything on Nielou feels unsafe — a request that crosses a line, pressure to move off the platform, or anything involving a minor — email us with SAFETY in the subject line and we will look the same day. If you or someone else is in immediate danger, please contact your local emergency services first.

One promise

Nielou is free for models, always. We will never ask you to pay to join, to be seen, or to be booked. If anyone asks you for money to use Nielou, it isn't us.